Operations, streamlined
I find the friction in how you work, the repeated steps, the bottlenecks, the things that slip through the cracks, and remove it. Sometimes that means building something. Often it doesn't.
Friction looks different in every line of work. It usually sounds something like this.
"I do the same thing by hand every single week."
"Messages pile up and things slip through."
"Approvals sit in someone's inbox for days."
"The information lives in five different places."
"I decide without the numbers, because pulling them together takes too long."
"Nothing out there works the way I actually work."
The difference
I'm not a software studio and I'm not an "AI consultant". I don't start with a tool and look for somewhere to use it. I start with how you work.
I diagnose before I prescribe.
The fix is often smaller than you'd expect: a changed step, a tool you already pay for set up properly, one thing removed.
I'll tell you if you don't need anything built.
Even when it means less work for me. If it won't pay off, I'll say no.
When a tool is the answer, I can build it.
Designed around the way you actually work, simple to use, and quick to get running.
How every engagement starts
From
$1,500
Fixed price, agreed before we start
What's included
The fix covers one change of up to about six hours. If the best change is bigger, I'll quote it separately, at a fixed price, before doing anything.
My guarantee
If I can't find at least two changes worth making, you don't pay.
If you'd like to keep going, each of these gets a fixed-price quote once I know how you work.
One change at a time, each at its own fixed price. No retainer.
Only when it leads to a real outcome. Built around your process, simple to use, and supported by me.
Optional. A small, capped monthly fee for fixes and tweaks.
Illustrative examples, not client stories.
A small clinic
Friction: staff chasing intake forms by phone the day before appointments.
Fix: forms go out and come back on their own, and only the missing ones are flagged.
A construction business
Friction: a weekly progress report that ate every Friday afternoon.
Fix: the numbers pull themselves together, ready to check on Monday morning.
A growing team
Asked for: a custom scheduling app.
Fix: nothing built. Their existing calendar already did it once it was set up properly, plus one agreed rule for the team.
Outcomes over technology.
Every change is judged by what it saves or earns you, not by how clever it is.
You own everything.
Every account, tool and file is in your name. If we stop working together, nothing breaks.
Money stays in proven tools.
Payments and tax invoices stay in established accounting and payment software. Anything I set up connects to them.
Plain words.
You won't need to learn anything technical. If I can't explain it simply, it's the wrong fix.
Upfront about help.
I'm your only point of contact. If a bigger job needs an extra pair of hands, I'll tell you first and review everything myself.
Careful with your data.
I only ask for what the job needs, and your customers' details stay in your systems.
Do I need to be technical?
No. You know your work. Understanding the rest is my job.
What if you think I don't need anything built?
Then I'll tell you, and the map is still yours to use. If I can't find at least two changes worth making, you don't pay.
What if I don't end up using it?
That's what the follow-up check is for. If something isn't sticking, we adjust it until it fits how you work.
Do you need my passwords?
No. When I need access to set something up, you add me as a user, and remove me when we're done.
Is my business too big or too small?
Neither. If there's friction worth removing, size doesn't matter. If I'm not the right person, I'll say so.
A few details so our first conversation is useful. I'll get back to you to book a time.